Exchange & Return
Surkhie.com is committed to providing its customers complete satisfaction. We strive to enhance the shopping experience of our customers while providing the best quality products and services.
We are happy to inform you that we have a hassle free “7 Days Returns Policy”. If you are unhappy with the product that you have received for any reason you can send it back to us within 7 days from the date of receiving the order and receive a credit coupon for your purchase amount. Just make sure the product is unworn, unwashed and unused with all tags attached in the original box packing.
All you need to do is drop in a mail to us and contact our team with your complaints / feedbacks at [email protected] within a period of 2 days from the date of delivery and we will promptly provide you with a credit coupon. You will be issued a credit coupon only for the item(s) you are returning. This coupon can be used for a future purchase on Surkhie.com. It’s that easy!
Calculating the value of credit coupon:
The value of your credit coupon is calculated as value of the item(s) returned minus Discount Voucher (if any), Shipping and Cash on Delivery charges if applicable. Initial shipping fees are not refundable.
1. Please allow us up to 7 working days from date we receive for your return shipment to process the credit coupon. Initial shipping fees are not refundable. The return shipping cost needs to be borne by the customer. Return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
2. Surkhie’s “7 Days Returns Policy” does not apply to Inner wear, Lingerie, Jewellery, Swimsuits, Stitched Salwar Kameez, Stitched Blouses, Stitched Lehengas and sarees with fall edging done.
3. Issuance of credit coupon/ replacement for goods/ merchandise is subject to inspection and checking by Surkhie team.
4. Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
5. Products that are sold as packs or combo offers cannot be returned as individual items.
6. Items bought during special SALE or season promotions and stock clearance cannot be returned.
7. Some special rules for promotional offers may override “Surkhie’s 7 Days Returns Policy.”
8. Free gift once claimed cannot be claimed again for orders placed using returned credit coupons.
9. Issued coupon against returned order can only be used for one transaction to purchase products worth the coupon amount. Remaining amount in the coupon if any cannot be used again for different transaction.
10. Cash refund for any coupon amount will not be provided.
For creating a desired fit, pattern and look of our clothing products, alterations are required. In case the customer does not have access to local alteration facilities, Surkhie.com recommends the use of the safer measurement options offered by it in order to minimize any chances of error:
– Buy unstitched items from Surkhie.com and get them tailored by your personal stylist or boutique.
– Try to choose as shown options to minimize errors.
– In case of blouse and salwar kameez fittings, fill out the form as precisely as possible. This will enable us to alter the product perfectly for you.
Orders that are custom made to your size or specifications cannot be returned for a refund.
Cash On Delivery service is not available for Stitched Salwar Kameez, Stitched Lehengas, Stitched Blouses, Sarees with falling Edging and Saree with Matching Petticoat.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact Surkhie.com at [email protected] within 24 hours of receipt of the product.
Kindly retain all packaging materials and product until receipt of instructions from Surkhie.com regarding the same.
In case of any other complaints, email Surkhie.com at [email protected] within 24 hours of receiving the product.
DO NOT return any product, before receiving confirmation from Surkhie.com for the same. In case any product is returned without such confirmation, Surkhie.com does not guarantee any credit of the product.
The email should contain comprehensive details of the defects/complaints of the single order/package delivery and few pictures of the damaged product should be provided to us for claim verification. Please note that Surkhie.com shall examine the returned products for all such defects/variations on the basis of the customer’s emails.
All defective products being returned to Surkhie.com shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective products back to India / in India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.
All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to Surkhie.com within seven (7) working days from receipt of the product.
Safe receipt of defective product by Surkhie.com is sole responsibility of the customer.
While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Surkhie.com shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, Surkhie.com may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.
Obligation of Surkhie.com:
Surkhie.com shall examine the products returned by the customer for such defects/variations as complained by the customer and ensure necessary steps are taken immediately.
Surkhie.com shall send the replaced product or provide credit for the goods returned at the earliest possible. In case the original product is no longer possible, you may be requested to select an alternate product which shall be sent to you at the cost of Surkhie.com
Surkhie.com shall bear all costs for shipping and delivery of the altered/modified/alternate product alterations and modifications of the products.
Surkhie.com shall not refund any amount under any circumstances, whatsoever. We will however, provide a credit for the product which can be used towards later purchases on the site.
In the event of the error having occurred on the part of the YourShhoppingKart.com, it shall still bear costs of alterations/modifications.
Notwithstanding the above, Surkhie.com is under no obligation to accept any returns or provide any replacements or exchange or store credit. Surkhie.com shall have sole discretion to assess each case separately.
In case of multiple products being ordered, if for any reason whatsoever, Surkhie.com is unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, Surkhie.com shall agree to refund amount ONLY as against such non-deliverable products.
Kindly note that credits against the Customer’s credit card account normally takes twenty one (21) days to be processed from our side. Do get in touch with us if the refund amount does not reflect in your account after 21 business days. Customer may check the credits in their next credit card statement.
The details of the products or product specifications (weight, color, handwork details, size, etc.) as shown on the website of Surkhie.com are only approximate values.
While Surkhie.com shall make all endeavors to ensure accuracy of order of the product, however; there may occur variations in color of the actual product against that as shown on the website, due to nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
A customer must place an order keeping in mind this minor variation in color as seen on the website as against the actual color of the product received.
Customers purchasing clothing items from Surkhie.com may take note of the following:
1. The colors red, maroon and orange colors have a tendency to reflect a different shade than other colors. There may be certain variations between the product of such colors as seen on website and actual product.
2. The colors green and blue at times may overlap. Same is the case with off-white, white and cream colors.
3. Sea Green color sometimes looks Aqua blue and the other way around.
4. Products which are embellished with sequins, beads may have a tendency to come off, in spite of all prudent care.