Shipping Policy

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DELIVERY –

Surkhie guarantees to deliver products at the customer’s doorstep provided the complete address is provided to us at the time of placing the order. Surkhie shall not be liable for delays resulting from incomplete address listings. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment and any related fines/penalties.

To ensure safe delivery of all products, the same are packed with utmost care in a box from our side. Most orders are dispatched within 12-15 days of receipt of payment. All orders are shipped by the best transport/courier agencies and home delivered within approximately 25-30 working days after making the payment.

Shipping is free for orders above 999/-INR. International shipping rates are calculated at checkout.

GIFT DELIVERIES BEING MADE TO AN ADDRESS OTHER THAN THE ADDRESS OF THE ORDERING CUSTOMER ARE SOLELY AT CUSTOMER’S RISK. In case the authorities of such places fail to accept the package, for any reason, Surkhie will under no circumstances issue a refund or credit to the customer’s account, nor shall Surkhie attempt re-shipment of the same order.

Since transport/courier agencies do not deliver to P.O. Box address, customers are requested to provide full address with pin code / zip code. NOTE: Billing Address shall mean the address where a customer receives the credit card bills. Shipping address shall mean the address where the order shall have to be delivered.

Generally no deliveries are made on Saturdays and Sundays.

Surkhie uses the services of the best transport/courier agencies such as USPS, DHL, TNT, Speed Post, FedEx etc, which deliver within 10-15 days in all Major cities across the world.

In case customer wishes to avail other alternate shipping options, Surkhie may then suggest other options. On special request, Surkhie may also provide special quotes for shipping, in case merchandise order amount is large. Customer may send email to [email protected] for further details

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In case of multiple orders, Customer may receive the same separately, depending on product availability and shipping locations.

All products shall be shipped from India.

Surkhie shall not give any refund, returns, replacement & exchange for reason of delay caused due to the carrier agency. However, at its sole discretion, Surkhie may agree to provide credit which may be used for future orders.

Surkhie shall intimate by email, in case of delay in shipping due to un-availability of stock or due to unusual delay in filling an order.

SHIPMENT TIME –

As far as possible, product orders shall be processed within 12-15 days of the order being placed with Surkhie. Expected shipment time is 25-30 business days, all other factors being optimum.

TRANSIT RISK –

In case of loss of order while ‘in transit’, Surkhie shall re-process the order.

However, Surkhie shall not be responsible for loss of packages during transit or any damages to package (full or partial), once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.

REQUEST FOR CHANGE OF POSTAL ADDRESS –

Postal Address as provided by the Customer may be changed within 24 hours of placing of Order, and not later; by making the said request via email to [email protected]

IN CASE OF DELAYS –

We will try our best to ship the order within the specified time mentioned on our site. However, time to ship mentioned on our website is indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.

However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis.

If, for any reason, there is going to be a delay in shipping because a item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail.

However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.